Patients receive notifications from Osmind that can come in the form of: mobile push notifications, text messages, or emails, depending on the context of the prompt.
See below for a comprehensive table of all patient notifications.
By default, patients are texted when:
The patient is invited to the clinic
Patients receive a text prompting them to download the Osmind mobile app when they're invited to a clinic.
If the patient doesn’t download and activate the app, they will receive reminder texts each day for three days, or until they download the app.
Non-daily mood surveys are sent to the patient by a practice
Patients are sent a text when they are sent a survey. If it’s a scheduled survey (like a recurring PHQ-9), the patient will receive a text at 4 PM PST the day the scheduled survey is sent.
If a patient doesn’t complete the survey, they receive a reminder once a day for three days. The reminders stop either when the patient completes the survey or after three days have passed.
Mood score survey (sent daily)
If the patient is assigned daily mood surveys, they will receive a text at 2 PM PST prompting them to complete the mood survey.
When your clinic has set up surveys for patients to complete, they are available in the Home page of the patient Osmind App, and patients can configure notifications to remind them of this.
Notification preferences are found within the Settings tab of the bottom right corner of the app or web portal.
Patient Notification Table
Name | Frequency | Notification Types | Content |
First-Time App Invite | Once, on initial invite |
| Patients are introduced to the Osmind Patient App, provided links to download from their respective app stores, and invited to complete a survey (if assigned) |
Reminder to Activate | Once a day, for the first three days after initial invite |
| Patients are prompted to download the app and complete their survey (if assigned) |
Mood Score | Survey cadence set in Patient Settings |
| If assigned, patients are asked to rate their mood in the app on a scale of 1-10 |
Message Sent by Provider | Once, on initial message |
| Alerts patients that a message is available from your practice in the app |
New Survey Sent | Survey cadence set in Patient Settings |
| Alerts patients that your practice has assigned them a new survey |
Survey Reminder | Once a day, for the first three days after survey cadence resets |
| Reminds patients to complete a survey available in the app |
Appointment Reminder | On event creation and 24 hours before appt; options to send any time changes are made to the event |
| Informs patient of time, location, and any instructions included in their appointment |
Osmind Intake Form Request | Once, on initial invite |
| Provides patients a customized link to their chart-importable Osmind Intake Form |
Custom Intake Form Request | Once a day, for the first three days after initial invite |
| Provides patients a link to complete customized intake forms created by their clinic |
FAQs
How can a patient opt-out of receiving SMS notifications from Osmind?
Patients can opt-out of SMS Texts at any time by responding 'STOP' to the text from (732) 592-1110.
How can a patient re-subscribe to SMS notifications from Osmind after stopping text notifications?
Reply ‘START’ to (732) 592-1110. This will re-subscribe you to notifications.
How can a patient turn on push notifications?
Push notifications can only be activated by the patient within the settings section of the Osmind Mobile App or web portal and the general notification settings on their mobile device.
What if my patient needs help with their settings?
Have your patient reach out to Osmind for help at helpdesk@osmind.org - we will work with them directly to resolve the issue!