How it works:
Provider notifications now display patient identifiers in two formats depending on the notification type. You'll receive secure email notifications with direct links to relevant patient information for immediate access.
What changed:
Patient Identification Format:
Initials only (e.g., "S.J."):
Appointment requests
Intake complete notifications
Diagnostic survey threshold alerts
Suicidal ideation alerts
First initial + last name (e.g., "S. Johnson"):
New patient message notifications
Enhanced Direct Links:
1) New patient message notifications
New: Direct link to patient chart
You'll see: "New message from S. Johnson"
Click for immediate chart access and navigate to the messages tab
2) Suicidal ideation alerts
New: Direct link to patient chart (previously no link)
You'll see: "Alert: S.J. safety concern"
Click for immediate chart access and clinical response
3) Diagnostic survey threshold alerts
New: Direct link to documents/patient chart (previously no link)
You'll see: "S.J. PHQ-9 threshold met"
Click for direct access to survey results and patient chart
4) Appointment requests
You'll see: "Appointment request from S.J."
Enhanced patient identification for scheduling
5) Intake complete notifications
You'll see: "S.J. intake completed"
Quick identification for care coordination
Notification Table
Notification Type | Patient Display | Direct Link | Link Destination |
New Patient Message | S. Johnson | ✓ New | Patient Chart/notes |
Suicidal Ideation Alert | S.J. | ✓ New | Patient Chart/ Progress |
Survey Threshold | S.J. | ✓ New | Patient Chart/Progress |
Appointment Request | S.J. | Current | Calendar |
Intake Complete | S.J. | Current | Patient Chart/Documents |
FAQs:
Q: Why are there different formats for patient names?
A: We use initials only for clinical alerts and first initial + last name for messages to balance privacy with workflow needs.
Q: What's new about the links?
A: Suicidal ideation and survey threshold alerts now include direct links to patient information, eliminating extra navigation steps.
Q: Will I still know which patient needs attention?
A: Yes, the patient identifiers help you quickly recognize patients while maintaining HIPAA compliance.
Q: Are notifications still secure?
A: Yes, all notifications remain encrypted and are sent to your secure email address.