Complete the below steps to be able to prescribe controlled substances through DrFirst.
⏱ About 10 minutes — Just follow each step carefully and you'll be all set! All steps are required to fully activate your EPCS account.
1. Email Invitation
In your email invitation from DrFirst, click the link "Enroll now".
2. Login
In the box labeled "I have an Invite," the NPI # and the Invite ID will auto-populate. Click on "Proceed".
3. Identity Proofing Process
Enter your personal address and cell phone number. Then scan the QR code with your phone — it will ask you to take a photo of your driver's license and a selfie.
📝 Write down the alphanumeric code shown on screen — it saves your progress if something goes wrong!
Once done, go back to your computer and click "Check Status."
4. Add Your Token (VIP Access App)
Download the VIP Access app on your phone: vip.symantec.com
Choose "Code Generator", then enter the following details:
Token Manufacturer: SYMANTEC
Token Issuer: DRFIRST
Token Type: OTP SOFT TOKEN
Token Name: Any name you like
Serial / Credential ID: Found at the top of your app — format:
SYMCXXXXXXXX (no spaces)
One-Time Password (OTP): The 6-digit code currently showing in the app
Click Save when done.
5. Passphrase Creation
Create a passphrase you'll remember — you'll enter this every time you prescribe a controlled substance. *DrFirst recommends that you do not include a special character for your passphrase
Click Continue when done.
6. Enter Your Verification Code
Enter the number texted to your mobile device. If you did not receive a text message, you will receive a letter in the mail with the number in 5-6 business days.
6. Logical Access Control (LAC)
The LAC step confirms that prescribing permissions go to the right person. Your LAC contact can be a staff member, family member, or friend who is over 18 and does not have an NPI. They can complete these steps for this last step.
Not sure who your LAC contact is? Email support@osmind.org
7. 🎉 You're done!
Once LAC is complete, you can prescribe medications directly from the Medications tab in each patient's chart!
FAQ
1. What is a token? How do I get one?
A token is used for completing identity proofing and using EPCS. A Soft Token can be downloaded. A Hard Token, which is optional, can be requested from DrFirst.
2. What if I'm using DrFirst with another EHR currently?
You will not lose access to your other account. Your token(s) and passphrase may be used to sign controlled prescriptions for both accounts.
3. Does medication history transfer?
DrFirst has the ability to display 12 months of medication history from Surescripts. From this display you will need to mark as active any medications the patient is currently taking in order for them to show within the EHR. Check out the e-prescribing collection of articles in our support center and ask your Onboarding Manager for more information on using DrFirst.
4. I got a new phone. What do I do now?
If you still have access to your old phone, follow these steps.
If you do not have access to your old phone, you will need to complete the identity proofing process with DrFirst again. To access support through live chat with DrFirst, visit this link
Click the chat icon at the bottom right corner of the page.
Choose a relevant topic or type your question.
For direct assistance with an agent, select Chat with Agent. In the event that an agent is with another customer, we will email you a confirmation that a ticket has been created, and an agent will respond as soon as possible.
Note: You will first interact with a bot to guide you to the right agent.