Complete the below steps to be able to prescribe controlled substances through DrFirst. All steps must be completed, including step 6 , to fully activate your account for EPCS.
1. Email Invitation
In your email invitation from DrFirst, click the link "Enroll now".
2. Login
In the box labeled "I have an Invite," the NPI # and the Invite ID will auto-populate. Click on "Proceed".
3. Identity Proofing Process
For Steps 1-3, follow the prompts and answer the questions. Enter your personal cell phone number when it asks for your phone number.
For Step 4, Token Management...
If you are using VIP Access, enter the following:
Token Manufacturer: SYMANTEC
Token issuer: DRFIRST
Token Type: OTP SOFT TOKEN
Token Name: Enter any name here
Serial Number or Credential ID: Enter the Credential ID at the top of your VIP Access app in this format with no spaces SYMCXXXXXXXX (ex. SYMC12345678)
One Time Password (OTP): Enter the 6-digit code that is currently showing on your VIP Access app
4. Passphrase Creation
Note what you create, because you will need this for a later step. You will also enter this every time you send a prescription for a controlled substance.
*DrFirst recommends that you do not include a special character for your passphrase
5. Experian Transaction Number
Enter the number texted to your mobile device. If you did not receive a text message, you will receive a letter in the mail with the number in 5-6 business days.
6. Logical Access Control (LAC)
If you have an admin at your practice who would like to complete LAC, please send us a support chat so we can set them up with the permissions in DrFirst. They can then complete these steps for this last step.
7. You're done!
You can add medications and send prescriptions to pharmacies directly from the 'Medications' tab of each patient's chart!
FAQ
1. What is a token? How do I get one?
A token is used for completing identity proofing and using EPCS. A Soft Token can be downloaded. A Hard Token, which is optional, can be requested from DrFirst.
2. What if I'm using DrFirst with another EHR currently?
You will not lose access to your other account. Your token(s) and passphrase may be used to sign controlled prescriptions for both accounts.
3. Does medication history transfer?
DrFirst has the ability to display 12 months of medication history from Surescripts. From this display you will need to mark as active any medications the patient is currently taking in order for them to show within the EHR. Check out the e-prescribing collection of articles in our support center and ask your Onboarding Manager for more information on using DrFirst.
4. I got a new phone. What do I do now?
If you still have access to your old phone, follow these steps.
If you do not have access to your old phone, you will need to complete the identity proofing process with DrFirst again. To access support through live chat with DrFirst, visit this link
Click the chat icon at the bottom right corner of the page.
Choose a relevant topic or type your question.
For direct assistance with an agent, select Chat with Agent. In the event that an agent is with another customer, we will email you a confirmation that a ticket has been created, and an agent will respond as soon as possible.
Note: You will first interact with a bot to guide you to the right agent.