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E-prescribing: Add & manage soft tokens (VIP Access app)
E-prescribing: Add & manage soft tokens (VIP Access app)

For adding a new soft token. *Note: You must have access to your previous token(s)*

Updated over a week ago
**Note:  If you have gotten a new phone and do not have access to your old phone, you will need to reach out to DrFirst to go through the identity proofing process to add a new token. Please follow these steps:
 
Access Support through Live Chat on https://help.drfirst.com/hc/en-us/.

Click the chat icon at the bottom right corner of the page. 
Choose a relevant topic or type your question.
For direct assistance with an agent, select Chat with Agent. In the event that an agent is with another customer, we will email you a confirmation that a ticket has been created, and an agent will respond as soon as possible.
Note: You will first interact with a bot to guide you to the right agent.

If you are adding a new token, follow these steps:

1. Download a Soft Token

Symantec, the same company that makes Symantec hard tokens, also makes an application called VIP Access by Symantec that generates a one-time-pin.

To download a soft token (VIP Access by Symantec) to your phone or tablet:

  • Go directly to https://vip.symantec.com/ to download VIP Access

  • Go to the Google Play or Apple App store to download VIP Access by Symantec

Note: The DEA requires that the soft token be on a different device from the device that you are using to prescribe a controlled substance. Most people use their phone or tablet.

2. Associate a Soft Token to Your Account

There are 2 ways you can access the screen in EPCS to associate your soft token to your account:

1. Login to Rcopia directly through Osmind, under the medications tab in a patient chart or by going to https://web3.drfirst.com/login

2. Go to the hamburger (main) menu on the top left.

3. Select Utilities.

4. Select Token Management.

Utilities_Token_Mgmt.png

5. Login to EPCS Gold Prescriber Dashboard.

Note: The Passphrase is the password you use to electronically prescribe controlled substances (EPCS); you created this passphrase when completing the EPCS enrollment.

EPCSGoldConsole.png

6. Enter a one-time-pin (OTP) from a token that is already associated to your account.

EPCS_Sign_in_p2.png

7. If you are not already at the token management screen, select either Tokens tab at the top or click the Manage Tokens button at the bottom right of the page. Both will take you to token management.

EPCS_Token_Management.png

8. From here, select Add New Token.

Add_New_Token_button.png

9. A new section named Add Two Factor Authentication Token will appear below the button. From the drop-down menu, select Symantec as the Token Manufacturer.

Add_Token_Dropdowns_1.png

Add_Token_Dropdown_1b.png

10. Fill out the fields for soft token as follows:

Field

Selection Options

Token Issuer

DRFIRST

Token Type

  • OTP SOFT TOKEN

Token Name

Provide a nickname of your choice for the token, so you can identity it in the future

  • Example: "iPhone token app"

Credential ID

For VIP Access Soft Token (App), enter the Credential ID that appears at the top without spaces, such as:

  • SYMC###########

  • SYMZ###########

  • VSST###########

OTP

One-time-pin (OTP)

  • The numbers are generated from your token or the security code from the VIP Access (Soft token) App.

11. Save. Your token is now associated with your account.

Add_Token_Dropdowns_all.png

Note: For Iphone/Ipad Users:Once you have installed the token on your device, if you have an Apple Watch there is an Apple Watch version that will display the code on your watch. This is often more convenient than checking the code on your phone.

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